You may log into your account my clicking on the "My Account" option located in the upper right hand corner of our homepage to view current and past orders including tracking information. You may also contact our Customer Service Department at the toll free number (844) 888-5252 . Monday through Friday from 9am to 5pm EST to inquire about the shipping status of you order.
There are a few instances where our order or shipping confirmation emails can end up in those pesky junk mail or spam folders. Give those folders a check and if you still can’t find it, give us a call or email us and we’ll be sure to resend it ASAP.
Please contact our Customer Service Department immediately at the toll free number (844) 888-5252, Monday through Friday from 9am to 5pm EST so they may email our warehouse to process your request for cancellation. Due to the high volume of orders shipped daily, there is a chance we may not be able to cancel the order in ample time. In the event that the order does ship and cannot be cancelled in time, please refuse the package upon delivery. A refund will be processed once it has been returned and received by our facility.
Please contact our Customer Service team immediately to request an address change by calling the toll free number (844)888-5252, Monday through Friday from 9am to 5pm EST. Please be advised that the change in the shipping address is not a guarantee considering the high volume of orders we process and ship on a daily. We will try our best to fulfill your request. On Pay Pal orders addresses cannot be changed.
Please contact our Customer Service Department immediately by calling the toll free number (844) 888-5252, Monday through Friday from 9am to 5pm EST to have a representative assist you with removing an item from your order. Please be advised that the removal of an item from an order is not a guarantee considering the high volume of orders we process and ship on a daily. We will try our best to fulfill your request.
We try our best to make sure that DOES NOT EVER happen to you, but stranger things have happened. So if it does, no problem! If you have received an items you think is defective or not functioning as expected, simply contact us within 5 days of receiving it to avoid a restocking fee. And we want to avoid that, so just give us a call or emailus with 5 days or getting your order and we will expedite your return or exchange.
Items placed in your shopping cart should be available for purchase at a later time, unless the specific item sells out. Please be advised that promotional discounts on many items are available for a limited time only and may no longer be available at the time of checkout. To verify the best sale price of an item, please contact our Customer Service Department at the toll free number (844) 888-5252, Monday through Friday from 9am to 5pm EST, in which a representative can advise on the best sale price and promotional code for the item(s) of interest for you.
The absolute best way to save the most money on your purchase is the receive our shopping alert email newsletters. Sign up here and you’re guaranteed to get first dibs on the best selections and exclusive pricing we have to offer on in-stock products.
Offers do change regularly based on available inventory and our promotional schedule. Sometimes these do bring prices lower but once an offer is applied to an existing order, we can't change it or price match it.
Your account is automatically created by placing an order with us. Once an order is placed, you can go online to the "My Account" tab and input your registered email and password information. After logging in, you can view your order status, update your personal account information and view current/past orders.
Yes, we use state-of-the-art data encryption technology to protect our customer’s information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions.
All Standard shipping within the U.S. is free via the United States Postal Service (USPS) or United Parcel Service (UPS). We also offer upgraded shipping with UPS, such as 2nd business day air delivery and Next business day air at an additional charge. International orders are shipped via USPS or UPS for a fee. We are not responsible if carriers have a delay when delivering.
IF the billing information you provided does not match what your bank has on file (including address and telephone number) – if the order is International and needs further information (including address and telephone number).
In the event that a package is received damaged or the merchandise is missing, please contact our Customer Service Department immediately toll free number (844) 888-5252. Our customer service team will file a claim with the appropriate carrier. Please retain all packaging for inspection and possible return to our facility. Claims can take 10-15 business days for processing.
In the event that a package is received damaged or incorrect, please contact our Customer Service Department within 5 days of receipt. Customer Service Department at the toll free number (844)888-5252.
Once the exchange has been inspected, the exchange process takes 2-3 business days to ship out of the facility. Please contact Customer Service at the toll free number (844) 888-5252, Monday through Friday from 9am to 5pm EST for tracking information on your exchange.